📱 WhatsApp Support – Terms & Conditions

Thank you for choosing WhatsApp support from The Fairy BirthMother. This service is designed to offer flexible, compassionate guidance and reassurance during your perinatal journey. It is available as a standalone service or included within selected packages.

✅ What’s Included:

• Unlimited WhatsApp messages, voice notes, and image sharing.
  
  
• 7 days a week support for the purchased duration:
  – 2 weeks
  – 4 weeks
  – 12 weeks
  
  
• Prompt replies between 9am and 8pm. Messages sent outside these hours will be responded to the next morning where possible.
  (While I may reply outside these hours occasionally, it is not guaranteed.)
  
  

❌ What’s Not Included:

• No phone or video calls are included.
  
  
• This support is via WhatsApp only.
  
  

🔒 Boundaries & Scope of Support:

• WhatsApp support is for emotional support, guidance, and practical suggestions within the scope of my professional training as a breastfeeding consultant, infant feeding specialist, perinatal educator, maternity nurse, and mental health educator.
  
  
• If a query is beyond my remit (e.g. requiring medical diagnosis or urgent care), I will always signpost or refer you appropriately to a relevant professional.
  
  
• I do not provide medical advice. Any information I offer should not be used as a substitute for professional medical input.
  
  

🛡️ Confidentiality & Data Protection:

• Your messages will remain private and confidential and will never be shared without your permission, unless I have serious concerns about your safety or the safety of your child — in which case I am professionally and legally obligated to take appropriate action.
  
  
• In line with GDPR (UK General Data Protection Regulation):
  
  
  • Your data (including any information shared on WhatsApp) is handled securely.
    
    
  • I will not use your contact details or personal information for marketing without your explicit consent.
    
    
  • You may request access to or deletion of your personal data at any time by emailing vicky@thefairybirthmother.co.uk.
    
    
• WhatsApp is a third-party platform with its own privacy policies. Please be aware that while I take every care with your information, no messaging app is entirely risk-free. By purchasing this support, you agree to communicate via WhatsApp with this understanding.
  
  

📅 Booking Terms:

• WhatsApp support begins on the agreed start date and runs consecutively for the selected duration (2, 4, or 12 weeks).
  
  
• Missed days or breaks in communication will not extend the support period.
  
  
• To secure your WhatsApp support, full payment must be made in advance.